Shipping & Delivery Policy
Last updated: October 2026 · Version 2.0
This Shipping & Delivery Policy explains how PRAUNTY TRADEMART processes, dispatches, and delivers orders placed on PRAUNTY TRADEMART ("the Website"). By placing an order, you agree to the terms below.
1. Order Processing
Orders are processed Monday through Saturday, excluding public holidays, at our facility in New Delhi. Orders placed and paid before 2:00 PM IST on a business day are typically dispatched the same day, subject to payment verification and product availability. Orders placed after 2:00 PM IST, on Sundays, or on public holidays are processed on the next business day. You will receive an order confirmation email once your payment is verified, and a shipping confirmation email with tracking details once your order is dispatched.
2. Shipping Charges
Shipping charges are calculated and displayed at checkout before you make any payment. Orders with a subtotal of ₹999 or more qualify for complimentary standard shipping across all serviceable pin codes in India. Orders below ₹999 incur a flat shipping fee of ₹79. Shipping charges, if any, are added to your order total and are non-refundable in cases where only shipping charges are being refunded under a partial return scenario, unless the return is due to our error (damaged, defective, or wrong product shipped).
3. Delivery Timelines
Estimated delivery times are indicative and depend on the destination pin code, courier serviceability, and product availability. Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune) typically receive orders within 2–5 business days from dispatch. Tier-2 and Tier-3 cities may take 4–7 business days. Remote, rural, or restricted-service areas (including parts of the North-East, Ladakh, Andaman & Nicobar Islands, and certain defence-restricted zones) may take 7–14 business days. Delivery dates shown at checkout or communicated by email are estimates only and are not guaranteed. PRAUNTY TRADEMART is not liable for delays caused by courier partners, weather, natural calamities, strikes, or regulatory restrictions.
4. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing the courier name, tracking number, and a tracking link. You can also track your order from the Track Order page on the Website. Tracking information may take up to 24 hours to update on the courier's portal after dispatch. If you have not received tracking details within 48 hours of your order being marked as dispatched, please contact us at care@praunty.com.
5. Delivery Attempts & Undeliverable Shipments
Our courier partners typically attempt delivery up to three times over a period of 5–7 business days. Please ensure someone is available at the delivery address to receive the package. If a shipment cannot be delivered due to an incorrect or incomplete address, customer unavailability across all attempts, refusal to accept, or failed COD payment, it is returned to our facility (Return to Origin, or RTO). We will contact you to arrange re-dispatch or a refund. Re-dispatch shipping charges, if applicable, are borne by the customer. COD orders that are RTO'd may be subject to a charge to recover the courier's RTO fees.
6. Serviceability & Pin Code Coverage
We ship across India through our configured courier partners. If a pin code is not serviceable, this is indicated at checkout and the order cannot be placed for that location. We are continuously expanding our serviceable pin code list. We do not display invented tracking numbers or delivery dates when reliable shipping data is unavailable.
7. Packaging
All products are inspected and securely packaged before dispatch to ensure they arrive in good condition. Fragile items receive additional protective packaging. If you receive a package that appears tampered with or damaged in transit, please refuse delivery and contact us immediately, or if already received, follow the Damaged or Defective Products section of our Return & Refund Policy.
8. International Shipping
At present, PRAUNTY TRADEMART ships only within India. We do not offer international shipping. Orders placed from or destined to addresses outside India will be cancelled and refunded if they pass through our validation checks.
9. Cash on Delivery (COD)
Where COD is available for your pin code, it is shown as a payment option at checkout. COD orders are dispatched only after a confirmation call or OTP verification. Please keep the exact or approximate cash amount ready at the time of delivery. Our delivery partners do not carry change. COD is not available for orders above ₹5,000.
10. Contact
For any shipping-related queries, contact us at care@praunty.com or at our registered address: Shop at Plot No. N-2/5-A, Block N-2, Mohan Garden, D.K. Road, Uttam Nagar, New Delhi — 110059, Delhi, India. GSTIN: undefined.
All Policies
PRAUNTY TRADEMART · GSTIN: · Shop at Plot No. N-2/5-A, Block N-2, Mohan Garden, D.K. Road, Uttam Nagar, New Delhi — 110059, Delhi, India. · care@praunty.com