Order Cancellation Policy
Last updated: October 2026 · Version 2.0
This Cancellation Policy explains the conditions under which orders placed on PRAUNTY TRADEMART can be cancelled by the customer or by PRAUNTY TRADEMART, and how refunds are processed for cancelled orders.
1. Customer-Initiated Cancellation Before Dispatch
You may cancel an order at any time before it has been dispatched by contacting us at care@praunty.com with your order number, or through your account if the order has not yet been marked as shipped. Once an order is dispatched, cancellation is no longer possible; however, you may refuse delivery (for COD orders) or initiate a return after delivery per our Return & Refund Policy.
2. Seller-Initiated Cancellation
PRAUNTY TRADEMART reserves the right to cancel an order before dispatch for reasons including but not limited to: (a) the product being out of stock or unavailable; (b) a pricing or listing error on the Website; (c) payment verification failure or suspected fraudulent payment; (d) delivery to a non-serviceable pin code; (e) the order exceeding COD limits. In all such cases, any payment already captured is refunded in full to the original payment method, and you will be notified by email.
3. Partial Cancellation
If only some items in your order are unavailable, we may cancel those items and dispatch the rest. The value of cancelled items is refunded to the original payment method. If the remaining order value falls below the free-shipping threshold, the shipping charge is adjusted or refunded accordingly.
4. Refund for Cancelled Orders
Refunds for cancelled orders are initiated within 1–2 business days of cancellation approval. The time for the refund to reflect in your account depends on the payment method, as described in the Return & Refund Policy. COD orders that are cancelled before dispatch require no refund.
5. Cancellation After Dispatch
Orders that have already been dispatched cannot be cancelled. For prepaid orders, you may refuse delivery at the door; the shipment will be returned to us (RTO) and a refund will be processed after we receive the returned package, subject to a deduction for courier RTO charges if applicable. For COD orders, simply refuse delivery; no payment is due.
6. Contact
To cancel an order or for cancellation-related queries, contact us at care@praunty.com or at our registered address: Shop at Plot No. N-2/5-A, Block N-2, Mohan Garden, D.K. Road, Uttam Nagar, New Delhi — 110059, Delhi, India. GSTIN: undefined.
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PRAUNTY TRADEMART · GSTIN: · Shop at Plot No. N-2/5-A, Block N-2, Mohan Garden, D.K. Road, Uttam Nagar, New Delhi — 110059, Delhi, India. · care@praunty.com